Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
MAKE YOUR DEVICE EASIER TO USE
AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This includes how to:
You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari). In the footer of each webpage we have embedded the Google Translation tool which will allow you to translate the website to your desired language.
Calrton Colville Town Council is not responsible for browser translations of our website, and we can’t guarantee the accuracy of Google Translate.
HOW ACCESSIBLE THIS WEBSITE IS
We know some parts of this website aren’t fully accessible, for example some:
WHAT TO DO IF YOU CAN’T ACCESS PARTS OF THIS WEBSITE
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
call 01502 521959
We’ll consider your request and get back to you as soon as possible.
REPORTING ACCESSIBILITY PROBLEMS WITH THIS WEBSITE
We’re always looking to improve the accessibility of this website.
If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by email: firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
TECHNICAL INFORMATION ABOUT THIS WEBSITE’S ACCESSIBILITY
Carlton Colville Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
NON ACCESSIBLE CONTENT
The content listed below is non-accessible for the following reasons.
NON COMPLIANCE WITH THE ACCESSIBILITY REGULATIONS
Some images don’t have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). When we publish new content we’ll make sure our use of images meets accessibility standards.
On some pages tables do not have a description set using the caption element. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships.
On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We are working to resolve this issue on all pages. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages the purpose of each link can’t be determined from the link text alone. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan for all link text to make sense in isolation by September 2020. When we publish new pages we’ll make sure link text meets accessibility standards.
On some pages the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order.
The focus indicator when navigating using a keyboard is visible but not sufficiently clear. This doesn’t meet WCAG 2.1 success criterion 2.4.7 Focus Visible. We plan to resolve this issue by September 2020.
We don’t categorise any of the accessibility issues on carltoncolvilletowncouncil.gov.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.
PDFS AND OTHER DOCUMENTS
Many of our older PDFs and other documents don’t meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.
Live video streams may not include captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 Captions (Live). We may not add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some prerecorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded).
Some prerecorded videos published before 23 September 2020 may require, but don’t include, audio description. This doesn’t meet WCAG 2.1 success criteria 1.2.5 Audio Description (Prerecorded).
HOW WE TESTED THIS WEBSITE
This website was last tested in August 2020 by Suffolk.Cloud
We used a combination of methods to test the accessibility including online web portals as well as manual sampling.
Please click on the links below for support with any of the following.
Adobe PDF Support – https://helpx.adobe.com/uk/reader/using/accessibility-features.html
Larger Print Support
Microsoft – https://support.microsoft.com/en-gb/help/4028566/windows-10-change-the-size-of-text
Apple – https://support.apple.com/en-us/HT202828
Other Applications – https://www.naturalreaders.com/online/
Microsoft – https://support.microsoft.com/en-gb/help/13862/windows-10-use-high-contrast-mode
Apple – https://support.apple.com/en-gb/guide/mac-help/mchlp1109/mac
If you’re still having trouble finding the information you’re looking for then please contact us at email@example.com