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Website Accessibility Statement

Website Accessibility Statement
Last reviewed: 10 July 2025

Carlton Colville Town Council is committed to ensuring our website — www.carltoncolvilletowncouncil.gov.uk — is accessible to everyone, including individuals with disabilities. We strive to meet or exceed the standards of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as referenced by the UK Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Accessibility Compliance

  • Standards met: Our site aims to comply with WCAG 2.1 Level AA.
  • Testing methods: We conduct periodic automated and manual accessibility evaluations.
  • Compatibility: The site should work with modern browsers (Chrome, Firefox, Edge, Safari) and is compatible with assistive technologies like screen readers (VoiceOver, NVDA, JAWS).

What Works Well

  • Semantic structure: Use of proper headings, lists, and landmarks for easy navigation.
  • Alternative text: Meaningful alt-text provided for images where necessary.
  • Colour & contrast: Sufficient contrast and no reliance on colour alone.
  • Keyboard navigation: All content and functionality accessible via keyboard.
  • Responsive design: The site adapts to different screen sizes.
  • Skipping content: “Skip to main content” links available on every page.

Areas for Improvement

Some features may be less accessible:

  • Complex PDF documents may not meet all accessibility standards.
  • Live video content may lack captions or transcripts.
  • A small number of pages from external partners (e.g. East Suffolk Council, Suffolk County Council) may not fully conform.

Feedback & Assistance

If you encounter accessibility barriers:

  • Email: clerk@carltoncolvilletowncouncil.gov.uk
  • Phone: 01502 521959 (available Tuesdays–Thursdays, 8 am–1 pm)

We can try and assist with providing

  1. Accessible formats of content (e.g., large print, audio, braille).
  2. Friendly assistance or alternative content.
  3. An update regarding accessibility improvements or complaint resolution.

We aim to respond within 5 working days.

Ongoing Efforts

  • Regular audits and fixes for accessibility issues.
  • Staff training on accessible content management.
  • Collaboration with hosting provider Suffolk Cloud to boost site accessibility.

This Statement’s Validity

This statement was last updated on 10 July 2025 and is reviewed at least annually.
It applies to the current domain only and does not cover third-party content.